Consulting

If you cannot explain in one sentence why someone should choose you, neither can your customers.

We define who your company is for, which problem it solves better than the alternatives and how to say it. The result is a document your website, your sales team and any vendor can use.

When it fits

When everyone describes the company differently.

Positioning shows when it is missing: everyone describes the company differently.

  • Your team describes the company differently in every meeting.
  • You compete on price because nobody is sure what sets you apart.
  • You are launching a site or a brand and do not know what it should say.
  • You changed your offering or market and the message is still the old one.

What it includes

The pieces of a positioning.

  • Ideal customer

    Who makes the buying decision, what worries them and what they need to hear to move forward.

  • Alternatives map

    Who you are really compared with, including the option of doing nothing.

  • Value proposition

    What you do, for whom and why it matters, in statements you can back up with facts.

  • Messaging and tone

    Core messages, the proof behind them and the voice they are delivered in.

How we work

From interviews to a shared definition.

  1. Conversation

    Interviews with leadership and with the people who sell to and serve customers.

  2. Analysis

    Review of alternatives, current materials and what your customers say.

  3. Proposal

    Positioning and core messages, with the reasoning behind each one.

  4. Validation

    Refinement with your team until they can defend it in their own words.

What you get

One document the whole company uses.

  • Ideal customer profile.
  • Alternatives and differentiators map.
  • Positioning statement.
  • Messaging architecture with supporting proof.
  • Tone guide for anyone writing on behalf of the company.

FAQ

What people usually ask us.

Is this the same as designing a brand?

No. Positioning defines what the company says; identity defines how it looks. It is best to have the first before the second.

Does it include campaigns or advertising?

No. We deliver the positioning and the messaging. Campaigns and media stay with your team or your agency.

What if my agency already handles the brand?

The document can be an input for them. We are not trying to take their place, only to get everyone working from the same definition.

Consulting

Other services in this discipline.

  • Project management

    Scope, schedule, and risks under control

  • SEO strategy

    Get found for what you actually do

  • Technology strategy

    Diagnosis, architecture, and roadmap

  • Corporate image strategy

    How your company looks and presents itself

  • Design consulting

    Experience, interface, and design systems

  • Technical audit

    Code, architecture, and technical security

  • Technical support

    Care plans for a site already in use

  • Cloud consulting

    Infrastructure your team can run

  • Development consulting

    Hands-on support for your development team

Let’s define what makes you different.

Tell us what your company does and who it sells to. That is where the conversation starts.